Community and Library Description
Public Library is a medium-sized municipal library serving the
residentiall suburban community of Wilbraham
(population 13,473, 2000 United States Census) in the Pioneer
Valley of western Massachusetts. The library’s customers
include town residents and individuals from surrounding
communities. Customers include all age groups:
pre-schoolers, school-age children, teens, college students,
adults, and senior citizens. Customer’s needs include
recreational, informational, cultural and educational
materials and services for individual and family use. The
library is funded chiefly by town-appropriated funds.
Board of Trustees
Board of Trustees is the library’s elected governing body with
legal responsibility for library funding, property, policy and
service. The Board consists of six members including a
Chairman, Treasurer, and Secretary. The Board delegates
to the Library Director direct responsibility for personnel,
collection development, and other operations conducted in
accordance with general policies approved by the Board.
Meetings are held in compliance with the Open Meeting Law.
Specific roles and responsibilities are contained in the
Board Bylaws included in the Appendix.
of the Library
Friends of the Library, Inc., is a nonprofit organization that
raises funds to support library services and sponsors several
programs throughout the year. The Friends has a Board of
Directors consisting of a President, Treasurer, and Clerk and
operates under its own bylaws included in the Appendix.
Library Memorial-Endowment Fund, Inc. was established in 1978
to generate donations to the library so that the income from
the fund could “be spent for books and accessories pertinent
to the use and purpose of public libraries.” It is a
tax-exempt corporation with a board of five directors,
President, Vice President, Treasurer, and Clerk. It
operates under its own bylaws included in the Appendix.
Affiliations and Memberships
Public Library is a member of the Western Massachusetts
Regional Library System (WMRLS) and utilizes its program of
library support services as a means of providing the best
possible services to the residents of Wilbraham. The
library is also a full member of the Central/Western
Massachusetts Automated Resource Sharing computer network (C/W
Public Library provides services and programs to educate,
entertain, and enlighten its patrons. To meet the many
diverse needs of the community, the Library:
Meets the demand for
information about current cultural and social trends and
satisfies popular recreational interests,
Meets the need for
information on a wide-range of general topics,
Supports the desire
for lifelong learning, skill development and self-directed
Supports the formal
learning needs of students in grades K-12, and
provides access to the history of Wilbraham and the Pioneer
To meet the
above goals the Library provides:
Access to a broad
selection of quality resources,
A range of library
programs for persons all ages,
facilities to support services and programs, and
qualified staff to assist library patrons.
LIBRARY SERVICE RESPONSES
The library addresses the
need of people to meet and interact with others in their
community and to participate in public discourse about
Topics and Titles
helps fulfill community residents’ appetites for information
about popular cultural and social trends and their desire for
satisfying recreational experiences.
helps meet the need or information and answers to questions on
a broad array of topics related to work, school, and personal
helps address the need for skills related to finding,
evaluating, and using information effectively.
The library helps address
the desire for self-directed personal growth and development
of popular materials and services is considered the first
priority role of the library. Customers seek materials
in a variety of formats including books, magazines,
newspapers, audiovisual, and multi-media formats. The
library’s customers also present a constant demand for current
materials and services to support lifelong learning and formal
education. These are the library’s second and third
priorities. However, because the public and private
primary and secondary schools in Wilbraham have their own
libraries that support the curriculum, the public library’s
obligation to support formal education is diminished. In
addition to materials and regular library services, programs
such as the children’s storytime series and special events,
the children’s summer reading program, the adult book
discussion group and other events sponsored by the library
also strive to meet the recreational and lifelong learning
interests of the library’s customers.
to providing materials and services, it is the library’s goal
to furnish a comfortable and safe facility with adequate space
to house both materials and services and space for community
events and public discourse. Also, it is the library’s
goal to provide an adequate number of trained staff to assist
customers in using the library and to contribute to the
development of library’s collections and services.
Lastly, as a lesser role, the library also serves as a
community activity center by offering a community room for
public meetings and programs and by providing community
accomplishes these goals through:
appropriate materials with available funds
Participating in the
Central/Western Massachusetts Automated Resources Sharing
System (C/W MARS) network centrally serving multi-type
libraries in western and central Massachusetts
Internet and state and regional computer databases and support
services to answer patrons’ informational needs
series and special events on a variety of topics to encourage
reading, recreational, and learning pursuits
resource sharing efforts with area schools and libraries
Applying for grants
to augment collections and services for which there is high
demand or to implement new services and programs.
is open Monday, Tuesday, and Thursday from 9:00 A.M. to 8:00
P.M., Wednesday 12:00 P.M. to 8:00 P.M., Friday 9:00 A.M. to
5:00 P.M. and Saturday 9:00 A. M. to 4:00 P.M. The
library is closed on Sundays and holidays observed by the Town
of Wilbraham. Saturday summer hours from mid-June
through August are 9:00 A.M. to 1:00 P.M. The Library
Director is authorized to close the library, after consulting
with the Library Board of Trustees Chairman, in the event of
severe weather or other emergencies that make travel difficult
or occupancy of the building unsafe.
service, including telephone and E-mail reference, is provided
by professionally trained staff during all hours that the
library is open. Time permitted for staff to spend answering
questions varies according to how busy the library is and how
many reference staff are available to help. All
reference transactions are considered confidential and will
not be discussed, except as necessary with other staff members
to answer the reference question. Questions that cannot
be answered from materials in the library’s collection are
sent to the Regional Reference Service at the Springfield City
Library, other agencies, or taken as interlibrary loan
requests as appropriate. Medical, financial, and legal
data contained in reference sources are provided as
information, but the staff offers no advice or interpretation
of the information. Information contained in city/town
directories, including the telephone books and street lists,
is provided by telephone subject to reasonable limitation.
No “near by” information is given. Although the library
staff will assist students with homework assignments, students
are encouraged to work independently.
services are available during all hours that the library is
open. Story programs and other events for children are
scheduled during each year. Staff does not restrict
materials used or borrowed by children. Responsibility
for materials used or borrowed by children rests with their
parent(s) or legal guardian(s).
Collection contains local histories, cemetery records, town
documents, street directories, genealogies, biographies, books
by local authors, photographs, and other materials related to
the history of Wilbraham and the Pioneer Valley.
Preservation of library materials is an integral part of the
development of the Collection. The Collection is kept in
locked cabinets; patrons must speak to the Reference Librarian
on duty to gain access. Due to staff limitations,
detailed research assistance is not available. Materials
do not circulate and photocopying is allowed only at the
discretion of the Reference Librarian. Materials may be
removed from the library and placed in offsite archival
storage if the building conditions or public use threaten the
condition of them.
There are several computers and
printers available for public use including those providing
access to the catalog, the Internet, CD-ROM reference
office software programs, and games and
education software for children. Although precautions
(such as virus detection software) are taken, the library is
not responsible for any damage to users’ disks caused by
viruses or any other software or hardware problem.
patrons must have a valid C/WMARS library card in good
standing to be eligible to register to use the Internet in the
library. Outstanding fines and fees in excess of $10.00
must be paid in advance of registering for Internet access.
Internet access is made available through C/W MARS.
E-mail accounts are not offered, but registered Internet users
may access their personal accounts through library computers.
A print management system offers
patrons the option of staff assisted printing or to open a
‘Printing Account’ which tracks printing costs electronically.
Fees for black and white printing are 10 cents per page (first
two pages at no cost for each print job). Fees for color
printing are 50 cents per page (no free pages).
under the age of twelve (12) require a parent’s signature to
establish a print account.
Internet and Computer Services Acceptable Use Policy
Public Library provides access to the Internet and other
computer resources as a means of fulfilling its mission to
“educate, entertain, and enlighten its patrons”. All Internet
resources accessible through the Library are provided equally
to all users, with the understanding that it is the individual
user's responsibility to demonstrate judgment, respect for
others, and appropriate conduct while using library resources
computers will not be used by anyone, including minors, for
illegal activity, to access illegal materials, or to access
materials that by local community standards would be
considered obscene. Library employees are authorized to take
prompt and appropriate actions to enforce the Rules of
Conduct, and/or to prohibit use by persons who fail to comply
with the Internet Acceptable Use Policy as stated or implied
herein. Parents are responsible for their children's use of
the Library's resources and facilities. Parents who believe
that their children cannot responsibly use the Library's
Internet access or other computer resources are asked to
monitor their children’s use.
computers will not be used for illegal activity, to access
illegal materials, or to access materials that by local
community standards would be considered obscene (as defined by
section 1460 of title 18, U.S. Code), child pornography (as
defined in section 2256 of title 18, U.S. Code), or harmful to
inappropriate material (as defined above) via the Internet,
electronic mail, “chat rooms”, or other forms of direct
electronic communications is prohibited.
downloading, or modification of software is prohibited.
Downloading to the library’s hard drives is not allowed.
Users are encouraged to download to a personal disk that
should be virus-free. Disks are available for purchase
at the circulation desk.
Users will respect
copyright laws and licensing agreements.
Users will not
attempt to gain unauthorized access to restricted files or
networks, or to damage or modify computer equipment or
Prompt payment is
required by users who incur charges for printing or other
authorized fees. There is a printing fee of $.10 per page for
black and white (first two pages at no cost for each print
job) and $.50 per page for color (no free pages).
Users must register
to use the Internet and agree to abide by the library’s
policies and procedures. Minors will need a parent or
guardian’s signed consent. Access sessions are limited
to fifty minutes per day, unless otherwise authorized by the
Users will respect
the privacy of other users, and will refrain from attempting
to view or read material being used by others.
disclosure, use, or dissemination of personal information is
By mutual agreement,
two or more persons may share one access session as long as
their behavior or conversation does not disturb other users or
Termination or Prohibition of User Access
employees believe that the user has failed to comply with the
Internet Acceptable Use Policy and/or the Rules of Conduct,
they are authorized to terminate any user's access session.
The staff is also authorized to prohibit a user from
subsequent access sessions for at least one month.
Repeated violations of this may result in the offender being
indefinitely barred from Internet access from the Library.
users whose access session has been terminated or prohibited
will be given the opportunity to protest the action and/or
request that Internet access privileges be reinstated through
a written request to the Library Director. The Director
will have forty-five days to respond.
The term “harmful to minors” is defined by the Children’s
Internet Protection Act as any picture, image, graphic image
file, or other visual depiction that (1) taken as a whole and
with respect to minors, appeals to a prurient interest in
nudity, sex, or excretion; (2) depicts, describes, or
represents, in a patently offensive way with respect to what
is suitable for minors, an actual or simulated sexual act or
sexual conduct (as defined in section 2246 of title 18, U.S.
Code), actual or simulated normal or perverted sexual acts, or
a lewd exhibition of the genitals; and (3) taken as a whole,
lacks serious literary, artistic, political, or scientific
value as to minors.
The Wilbraham Public Library
adheres to the C/WMARS Global Circulation Policies and
Guidelines (see Appendix) except as noted below. With
certain exceptions most materials may be checked out for three
weeks. New adult books circulate for fourteen days.
Videos, magazines, and holiday materials circulate for seven
days. Current issues of magazines, newspapers, items in
the Wilbraham Collection, and reference materials do not
circulate, except by permission of senior library staff.
The library is not responsible for any damage caused by
library materials to any user’s audio, video, computer, or
Public Library adheres to the loan limits established in the
C/WMARS Global Circulation Policies. Items may be renewed for
one additional loan period, except as otherwise noted in this
policy. Normal loan limits may be extended with
permission for circumstances such as illness, vacations, or
customers must have a C/W MARS library card to borrow
materials. Each customer must complete borrower
registration forms. Proof of identification indicating
that the person is a Massachusetts resident is required.
Registrations are renewed every two years. Lost cards
may be replaced for a $1.00 fee.
Library customers are required to present their library cards or other
suitable identification or verify their identity when checking
Parents or legal guardians must sign permission forms to allow their
minor children to checkout videos or access the Internet.
Public Library recognizes and respects the right of library
users to privacy and confidentiality. In accordance with
Massachusetts General Laws Chapter 78 Section 7: "That part of
the records of a public library which reveals the identity and
intellectual pursuits of a person using such library shall not
be a public record … " Circulation and registration records
identifying the names, addresses, telephone numbers, and other
personal information about library patrons, as well as the
materials borrowed or accessed electronically, are not
considered to be part of the public record.
members may reveal to either a parent member or legal guardian
the number of materials a customer has currently checked out.
Identification may be requested from the individual requesting
the information. Specific information regarding the
titles or subject matter of the materials checked out will not
be given without the permission of the cardholder in writing
or in person or at the discretion of the library
administration. An exception to this policy is in the
case of cardholders under the age of thirteen. In this
instance, a parent or legal guardian, upon supplying proper
identification, may be provided with information about titles
that are checked out on the minor’s card. If library
staff is unable to confirm the identity of the parent or
guardian, no information will be supplied.
PATRIOT Act of 2001 (P.L. 107- 56) supercedes state law and
expands the federal government's authority for access to
library records and documents to protect against international
terrorism and clandestine intelligence activities. It also
expands federal law enforcements’ authorization to track
telephone and electronic communication, including any dialing,
routing, addressing, or signaling information and the actual
content of the communication.
intellectual pursuits of individuals using library or Internet
resources are considered confidential information regardless
of the age of the borrower. Such records shall not be
made available to any individual or agency except pursuant to
such process, order, subpoena or warrant as may be authorized
under the authority of, and pursuant to, federal, state, or
local law relating to civil, criminal, or administrative
discovery procedures or legislative investigative power.
The Wilbraham Public Library does recognize that it may be
necessary for a parent or legal guardian of a minor to be
provided with information about that child’s library records
(for example, when a child’s library materials have incurred
fines, or the materials have been misplaced). Therefore, the
Wilbraham Public Library has an exception for children under
the age of thirteen as detailed above.
services at the Wilbraham Public Library are provided through
the library’s membership in Central/Western Massachusetts
Automated Resource Sharing, Incorporated. C/W MARS
collects no personal information about users of the Internet,
electronic databases, or the online catalog, unless patrons
choose to provide it. This information will be used only to
enhance the patron's use of the library and the online card
catalog. It will not be shared with third parties without the
explicit permission of the patron. C/W MARS keeps no permanent
record of the Internet sites visited by library patrons, the
electronic databases accessed, or the searches performed by
individual patrons. Library patrons should be aware that
C/W MARS and other Massachusetts library organizations license
commercial databases from a variety of vendors. The C/W MARS
Network will make every effort to restrict electronic database
vendors from collecting and using identifying personal
information of its library users, however it provides no
guarantee that personal information will not be shared with
should refer all formal requests for circulation or
registration records to the Director of the Wilbraham Public
Library. At his/her discretion, the Library Director
will notify the Wilbraham Public Library Board of Trustees and
the Executive Director of C/W MARS. The C/W MARS
Executive Director will notify the C/W MARS Executive
Committee, except when prohibited by the USA PATRIOT Act of
2001, and consult with the C/W MARS Network attorney to
determine if such process, order, or subpoena is in proper
form and if there is evidence of good cause for its issuance.
If the process, order, or subpoena is not in proper form or if
good cause has not been shown, such defects must be corrected
before the information is provided. The Wilbraham Public
Library and C/W MARS recognize that a legal search warrant
must be honored immediately; however the library or affected
patron(s) may challenge the warrant after the fact.
Fines and Replacement Fees
Fines for overdue materials are charged at $.10 per day and $1.00 per
day for videos, video games, and Speed Read items.
Maximum overdue fines are $3.00 per item and $5.00 per video,
video game, and Speed Read items. Customers registered
as senior citizens (age 60+) are exempt from all fines except
video and Speed Read fines. Overdue notices are as follows:
First notice mailed three
weeks after due date (postcard mailed)
Second notice mailed five
weeks after the due date (bill and letter)
Telephone calls to
unresponsive customers subsequent to second notice as needed
or for overdue materials that are on reserve
Library Trustees follow-up
with noncompliant borrowers
Prices for Lost or Damaged
materials belonging to the Wilbraham Public Library are lent
to other libraries free of charge through interlibrary loans.
Reference and Wilbraham Collection materials are not lent
through interlibrary loans except at the discretion of the
There is an
electric typewriter available for public use. Users must
provide their own paper.
There is a
microfilm reader/printer and a microfiche reader/printer for
public use. Copies are $.10 per page.
self-service copier is available for public use at a charge of
$.20 per page for b&w copies, and $.40 per page for full color. The copyright law of the United States
Code, Title 17, governs the making of photocopies or other
reproductions of copyrighted materials. Persons using
this equipment are liable for any infringement.
Brooks Room is available for meetings and programs that are
open to the public. Guidelines for using this room are
in the Appendix.
Spaces (see Exhibit Policy for details)
has exhibit space for art shows in the Brooks Room and two
display cases in the foyer. These spaces are booked for
one-month periods from the first until the last business day
of the month. The individual or group is responsible for
putting up and taking down their own exhibits. The
library bears no responsibility for the loss, theft, or damage
to any exhibit. No displays for commercial or political
campaigning purposes are permitted.
must be submitted to the reference desk and will be placed in an
appropriate location by library staff. Any non-profit
organization wishing to post a notice on display in the
library may do so if the notice meets the following criteria:
It is for a
It is of community
It does not exceed
18” x 24”
volunteers deliver library materials to nursing homes and
senior housing facilities and to homebound individuals on a
regular basis. The institutions and individual borrowers
are responsible for any damage or loss of materials loaned to
them. Institutions are not liable for overdue fines.
The Adult Service Librarian is the contact person for outreach
and materials are available to all users regardless of age
except where noted in this policy.
Town of Wilbraham Personnel Manual in the Appendix for
Director is responsible for the selection and supervision of
all library personnel. The Assistant Director directly
selects and supervises Library Pages, and the Children’s
Librarian directly supervises the Children’s Department staff.
Specific duties and responsibilities for all library positions
are contained in job descriptions on file. The Library
Director and Assistant Director conduct annual performance
evaluations for other library personnel. The Library
the Town Administrator evaluate the Library Director’s
employees are paid according to the wage/salary and position
classification schedule that applies to town employees.
Library Pages are not included in any town pay plan and
receive the current minimum wage. There are both exempt
and non-exempt positions within the library. Non-exempt
employees who work more than 17.5 hours per week are members
of the International Union of Operating Engineers, Local 98.
The benefits of the union contract apply to both exempt and
non-exempt employees. Part-time employees who work at
least 17.5 hours per week on a regular basis receive benefits
on a pro rata basis.
policies apply to library staff:
In cases of illness
or absence, employees are expected to notify the Library
Director as early as possible
With the exception
of emergencies employees are expected to submit requests for
use of vacation and personal leave a minimum of two weeks
ahead of time to the Library Director for scheduling purposes.
As a general rule, no more than two employees will be
permitted to take vacation or personal leave during the same
A minimum of two
adult staff members must be on duty for the library to be open
to the public.
Staff members are
expected to participate as appropriate in continuing education
opportunities offered by the Western Massachusetts Regional
Library System (WMRLS) and other organizations. Prior
approval of the Library Director is necessary. The
library reimburses business travel expenses as provided by the
Town. Professional level staff is encouraged to join MLA
and /or NELA. Membership dues for these organizations
are partially reimbursed by the Town.
Staff members are
encouraged to apply for position vacancies for which they are
qualified. Selection will depend on an individual’s
qualifications and abilities, and consideration will not be
limited to current employees.
are selected by the Library Director and Assistant Director
supervised by appropriate senior staff members. Work
assigned to volunteers varies according to the needs of the
library, but volunteers are not used to work in the essential
services of the library. Volunteers are encouraged to
keep a regular schedule.
Budget and Finance
Director is responsible for recommending an annual budget to
the Library Board of Trustees. The Board will act on
this recommendation and adopt a final budget for presentation
to the Town.
Director is responsible for the expenditure of funds within
approved budget categories, and submits a quarterly balance
report to the Treasurer of the Board. All bills must be
co-signed by the Board Treasurer or other Trustee prior to
charges collected by the library are turned over to the Town
with the following exceptions:
printing fees, book sale proceeds, promotional items sale
proceeds, membership fees and program fees are turned over to
the Friends of the Library.
Charges for supplies
such as computer disks, paper and printer supplies are used to
purchase more supplies through the Friends of the Library.
of Memorial-Endowment Fund income requires prior approval
of the Board
of the Fund, subject to the bylaws and provisions of the
Director is responsible for general building operation and
maintenance, including making arrangements for repairs,
grounds maintenance, and other routine matters. Capital
improvement project plans require approval by the Library
Board of Trustees prior to submission to the town.
of the Patron Behavior Policy is to establish guidelines for
behavior in order to provide all patrons with a comfortable
and safe environment in which to use the library. The
rules below will be firmly and courteously enforced by the
library staff and, if necessary, the Wilbraham Police
premises include the library building, the land surrounding
it, the sidewalks and the parking areas.
activities are not allowed on the library premises:
Smoking (MGL Chapter
270, Section 21-22)
Chewing tobacco and
Use of roller
skates, skateboards, sports equipment, or similar devices
disturbance by making noise, talking loudly, or engaging in
other disruptive conduct (MGL, Chapter 272, Section 41)
another person’s right to use the library or with the library
staff’s performance of their duties
behavior, including, but not limited to, violence, threats of
violence, and possession of weapons
into the library, except those needed to assist a disabled
equipment so that others can hear it
Misusing the rest
rooms (i.e., using them as a laundry or washing facility)
soliciting or canvassing of any kind in the library or on the
posted “Staff Only” without permission
beverages are not allowed in the library, except at designated
times and in designated areas.
damage or deface library materials or property may be
prosecuted (MGL, Chapter 100). Parents are liable for damage
done by a child under eighteen (MGL, Chapter 231, Section 85).
library materials, use of false identification to obtain a
library card, or use of another person’s library card without
his/her permission are against the law and can be prosecuted (MGL,
Chapter 266, Section 99).
Parents/guardians are responsible for their children’s (under
eighteen) behavior and welfare in the library. They will
be notified if their children are left in a vulnerable
situation or required supervision due to disruptive behavior.
The library is not responsible for the welfare of children who
are left unattended in the library.
safety of children in the library, adults unaccompanied by
children are asked to remain in the adult areas of the library
unless they are actively using the materials or services in
the children’s area.
must be left outside in the rack provided.
without shoes or shirts will not be allowed in the library.
A patron may
be required to leave athletic equipment, large parcels, or
other belongings deemed inappropriate, with library staff
until ready to leave the building.
be required to leave the library if their personal hygiene
interferes with the ability of other patrons to use and/or
enjoy the facility.
confronted with violation(s) of any of the above rules should
immediately inform a member of the library staff.
not abiding by these rules shall be asked to leave the library
premises. Library staff will contact the Wilbraham
Police Department, if necessary.
Director will deny any patron who repeatedly violates the
library rules, or who is disruptive, or who engages in
criminal behavior on the library premises the privileges of
access to the library for a period of at least thirty days.
Any patron whose privileges have been denied may have the
decision reviewed by the Library Board of Trustees.
have been formulated with the cooperation and approval of the
Wilbraham Board of Selectmen and Town Attorney.
of these rules does not prohibit the enforcement of any
applicable federal law, Massachusetts statutes, or Wilbraham
ordinances, as necessary.
Approved and adopted by the
Library Director and the Board of Trustees as revised November